Family Medical Supply offers a huge selection of durable medical equipment and supplies, with most items kept in stock all of the time.
“We carry a little bit of everything, from pediatric to adults,” says Cecelia Blackmon, co-owner and CEO of the family-owned retail store, which opened in 2019.
Family Medical Supply stocks everything from CPAP equipment and scooters to walkers and wheelchairs.
The store offers a wide variety of wound care and daily living aids, incontinence and urology supplies, bath safety items, compression socks and orthopedic soft goods.
“We carry lots of items that most DME companies don’t,” Blackmon says. “Making sure the patient has what they need is our mission.”
Family Medical Supply is unique in Birmingham in that it’s strictly a retail store, with no prescriptions or insurance needed up front.
“The customers can just come in and buy whatever they need,” Blackmon says. “You don’t have to deal with insurance red tape and the documentation that insurance requires.”
However, Family Medical Supply staff helps patients fill out the paperwork needed to get reimbursed for their purchases.
Blackmon says that helping people is near and dear to her heart. “Customer service has been my entire adult career,” she says.
She and the rest of the Family Medical Supply team love working with customers and helping them in any way they can.
“A lot of times people don’t know where to start when caring for a loved one who has become ill,” she says. “We’re here to help them navigate the new struggles, and we do so without judgment.”
